The #KingJames #HardWorkTogether Nike Spot Needs a Better Insight

Nike Basketball, in partnership with Wieden+Kennedy, released a LeBron James comeback spot titled, “Together”. It is an “emotional” spot depicting King James’ return to the city of Cleveland. It has been getting a lot of PR and positive reviews lately, especially in the creative industry. Where it is an emotion-provoking spot, beautifully crafted, I began to wonder if the insight was correct.

Let’s take a step back in time. Back in 2010, LeBron “announced” to the world that he was leaving Cleveland to join the Heat in Miami. LeBron’s ego-driven press conference was not well received, to stay the least, in Cleveland. You even had the owner of the Cavs, Dan Gilbert, say that LeBron’s actions were a “cowardly betrayal” and went on to say, “the good news is that the ownership team and the rest of the hard-working, loyal, and driven staff over here at your hometown Cavaliers have not betrayed you nor NEVER will betray you.” These are pretty heated words born out of a lot of negativity, disappointment, disgrace and betrayal. We all began to wonder if Cleveland would ever want a part of LeBron again.

Now, without going too far into LeBron’s resigning with the Cavs, I think it’s more important to note the negative sensitivity that existed in Cleveland only four years ago. Now, in 2014, all of a sudden it is the “return.” LeBron is welcomed back with open arms by the city he put behind him in the most publicly and somewhat humiliating way? That being said, let’s look at the spot.

Hard work, together. It’s an inspiring and hopeful phrase. The film depicts the entire city coming together and building themselves to a hopeful epoch. It’s the Hope campaign all over again. As I watched this and I remember the past, and as a strategist who prides himself on human truths, I wonder if “Hope” and “Togetherness” was the right idea for the insight. Or, more specifically, I wonder if the insight was correct.

LeBron Together Spot - Nike - Arena

To me, this whole “return” is more dramatic than simply positivity and hope. It’s more than holding our hands and singing kumbaya. It’s more than just the gritty black and white film, it’s more than just giving back to a city that was once destroyed by an ego. And it’s way more than just showing people coming together. To me, the insight is more about the prodigal son returning.

The age old story about a son who disavowed everything and everyone who helped raise him. It’s a story about not being mature and only realizing that once he is out in the world. It’s more about coming home and being humble. It’s about being more than just a star, it’s about giving back, making amends and more so, it’s not about playing a game of basketball to ask for forgiveness.

Together also reminds me of another spot, “Made in New York featuring Derek Jeter. This was a film right on message. It conveyed the true feeling New Yorkers and all those who love baseball had about Jeter. It summarized his character and how the city, how the world truly felt about the man, then the sport. It wasn’t about ego, it was about thanking people.

Just as much as the Gatorade ad, the Together spot is beautifully crafted, it does have the “goose bump inducing” feeling. The ad has a grit to it, it has a feeling of truth and it has an emotive undertone. But the message of Hard Work, Together is about a city rising from the ashes, not about an NBA star telling them how to do so.

#Burberry’s Global Christmas Campaign is Beautiful, But Needs Some Refinement

Burberry has just launched their first global Christmas campaign. The campaign launched with a four-minute spot featuring Romeo Beckham, yes, the son of David and Victoria. Additionally, it features a new audio track from Ed Harcourt which will be released in December. As far as we know so far, since this is just the launch of the campaign, “the campaign will include outdoor, cinema, and social media advertising to generate interest in Burberry.”

Now, you assumed that Burberry typically does Christmas campaigns and they do, but what is different is this one is global. Yes, that was a bit redundant for me to say, however, coming from my experience working on global accounts, I want to talk about how global campaigns are somewhat difficult to undertake. Firstly, when creating global campaigns, relevancy in all markets (or a select few primary focus markets) is essential. Music choice, voice-overs, time and more importantly message is important as well. Global campaigns are extremely complex, expensive, highly criticized and difficult to produce.

It’s not my place to tell Burberry what to do with their first global campaign, nor is it my place to assume what their global objectives are. However, what I can do is review the creative from the lens of my experience on global accounts and my experience working in advertising.

Burberry Christmas

It’s beautiful, but needs some refinement.

  • The Idea: Let’s start with what I assume the idea is, “Christmas is the time for love and giving.” Christmas is also the time for the enjoyment of idealism and merriment which can be transcribed into song and dance. Christmas is tough, it’s tough to differentiate yourself within the Christmas season, especially if you are a clothing retailer. The campaign does feel a bit scripted and predictable, however, the song and dance is a nuance that not all brands can leverage or, furthermore, own.
  • Music: The new track by Ed Harcourt is brilliant. It captures the essence of the Christmas season and the feeling of idealism and love. However, it doesn’t feel as though it “fits” with visuals. There are some relevant cuts and timing with the dance and the storyline, but all in all, the track feels a bit forced to be a part of the story. At times, the music with the spot feels as though they are two disparate pieces of creative jammed together; less of a solution and more like a suspension. Additionally, I’m not sure why the track is not available until December. It would make sense to release the track at the same time of the campaign launch.
  • Choreography: “Burberry used 50 dancers who perform a dance inspired by classic musical films in front of theatrical London street background.” The choreography is beautifully done and expertly timed. Along with stubble cinematic undertones and perfectly timed cuts and pans (timed according to the dance, not the music), it almost appears that it’s out of a Fred Astaire or Gene Kelly film, or better yet, an early 20th Century stage performance.
  • Art Direction: First off, Burberry did not disappoint with the art direction. They have always been at the top of their game when it comes to finely crafted spots, beautiful tones and color, and the perfect balance of product and lifestyle. This spot almost feels as though it’s a print ad, Burberry print ad come to life. The look and feel of Christmas does come out, however subtly. Christmas is a magical time of celebration and merriment, regardless of which religion you are apart of. The snow showers and the dancing in the snow whilst wearing Burberry coats and scarves perfectly encapsulates Christmas from a Burberry point of view. All in all, I can’t even begin to tell you how much I appreciate the art direction in this film.
  • Four Minutes: I’ve experienced this time and time again, the four-minute “film” on YouTube. I understand that this is more of a music video, more of a campaign launch film than a TVC. However, as marketers, we do have to understand the consumer and determine whether or not one has the time to sit through at four minute film on YouTube. According to Google, after the first 15 seconds of every video on YouTube, that’s when viewers are most likely to drop off. That being said, there’s something to be said about crafting great pieces of art and content. Just as much as we talk about viewership, we also need to keep in mind the types of devices consumers use to watch YouTube videos; there are certain markets in the world where consumers are more likely to watch YouTube on a mobile device than on a laptop. So, who actually watches four minutes on a mobile device when walking around? In the end, let’s keep time in mind when creating spots.
  • Celebrity Casting: Don’t even get me started about celebrity casting. Yes, I see the buzz value in casting a celebrity for a campaign and leveraging their influence to generate buzz and excitement. However, as we have seen in multiple examples including Honda’s latest “Type R” campaign, it’s not entirely necessary. I believe the Burberry Christmas campaign would have the same influence whether or not they casted Romeo Beckham; especially since I just found out he existed. Don’t get me wrong, he’s a cute kid and a “cute kid” works for this execution; just not sure if it was necessary to cast Romeo.
  • Global Relevancy: This is a big one! Now, we haven’t seen a lot of the secondary executions to the spot just yet. They do have some images being leveraged on their Instagram account, but global relevancy is more than just platform activations; especially for a Christmas spot. The subtitle to the campaign is “From London with Love” and that’s all well and good, but London is not the globe; it is a global city, but not necessarily global. How would a market, let’s say, Brazil react to a spot like this? (Especially since during Christmas it’s Summer in Rio). Additionally, we need to look at ethnicity too. This spot is very heavy up on caucasians and doesn’t address the complexity of a diverse set of ethnicities in the world. The campaign is scalable, but not necessarily regionally relevant.

 

Burberry Romeo Beckham

Overall, it is a great spot, but it is lacking alignment with audio and visual; it really needs some refinement. Perhaps, the fix would be as easy as choose a different audio track to complement astounding visuals? It will be very interesting to see how Burberry runs with this idea in their longer-form campaign. Will there be further owned nuances to the idealism? Will there be more song and dance? Will they focus on giving rather than buying? One thing I do know, Burberry are excellent marketers and I can’t wait to see how they make this a case study that we all will use in the coming year.

Notable Advertising and Marketing Quotes

As with most people in the industry, we all have our opinions about advertising and marketing. That being said, I’ve been posting my thoughts about advertising and marketing on Twitter and other social platforms, but I realize I haven’t provided a central repository for all of my learnings, thoughts or observations.

So, here we go, here are some of the musing from the year to date. And of course, I’m interested in your feedback and thoughts. Do you agree or disagree with these ideas?

Announcement: I’m Relocating to Phoenix

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After living in Chicago for the last four years and the midwest for my entire life, I’m moving on, I’m moving to Phoenix! It goes without saying that this is a pretty large life-changing event. That being said, I look at it as a new adventure, a new chapter to experience. Not to mention, I’m pretty tired of the Chicago Winters; man, this last one was brutal.

The love of my life is in Phoenix (she truly is the love of my life) as is a great, professional opportunity. I have accepted a position at a national advertising agency in Phoenix. These guys (which you will find out later who they are) are rockstars and are very passionate about the work. The passion that I’m talking about is the same passion that I always seek and have been a part of. I have had the opportunity, no, the honor to work with very talented and passionate people everywhere in Chicago and it will be difficult to let them go. However, this is a chance for me to open up a new chapter in my life; one with the woman I love, a chapter of new professional and digital opportunities at the agency, and a new chapter to grow digital in new forms, new clients and new work.

As I look back at my life in Chicago, I look back with a smile on my face. Chicago is the home of advertising, the home of marketing; if anyone says different (I’m looking at you NYC), they’re wrong. Chicago has taught me so much and has made me grow into digital professional I am today. The memories I have of this town, will always stay with me; especially the people. Everyone (too many to name), has made a significant impact on who I am, how I view the world, how I work and how I see the future. As I look back at my life in Chicago, I look back with a tear in my eye. I know that the experiences I have had here will always stay with me. The memories, the people and the moments have shaped me and have helped make me the person who I am today. It is sad to leave you all, leave the city that I have grown to love. However, with an end should come a new beginning; a new chapter.

Now, I can’t forget about Milwaukee… my alma mater. I keep thinking, “how did I get here?” And I know it’s because of Milwaukee. I have nothing but fond memories of Milwaukee and it will always have a special place in my heart. After all, it is the town where I met Stephanie. Milwaukee, as most of the Midwest, kept me pragmatic, humble and driven. It brought me up to the person I am today, with, what I hope, a strong moral code, work ethic and great friends that will never leave. I leave the Midwest thinking that Milwaukee was my hometown.

As I look forward, I see a bright future. A future of amazing possibilities, both personally and professionally. It is a future of exploration and adventure. I’m moving West. It’s Manifest Destiny. It is the American way. I see myself as a pioneer of sorts. I see this next stage as opportunity to start anew. I see this as what I want, need and have to do. Don’t think of it as me moving across the country, think of it as I’m only 2 hours behind.

In closing, I leave you with this. A close friend of mine once told me, “When you stop looking up at your city, that’s the moment you need to leave.” I believe that to be true and I’m ready to look up at Phoenix.

PS> You can follow my journey by following the #CHI2PHX hashtag on social media. (Yes, I had to make a hashtag for this)

Top Albums of 2013

As 2013 comes to a close, I want to share with you my favorite albums of the year. Now, there are a lot of “Top Album” lists out there with many different conditions. Let me first outline how I came to this list and what factors I used to determine my Top Album list.

  • Year: The albums must have been released in 2013.
  • Album: It’s about the entire album, not just individual tracks.
  • Consumption: I must have listened to the entire album many times during the course of the year.

Like I mentioned before, there are many lists like this. I haven’t aligned my choice to any lists by the critics or industry blogs, nor have I even looked at them. I wanted to make sure this list was what I listened to; my personal list.

Well, let’s get going! Here’s my, personal, Top Albums of 2013! (In Order)

Justice – Access All Arenas
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I’m a huge fan of EDM and particularly Justice. It is a live album and at times I find those types of albums annoying, but this one has fantastic rhythm throughout and a great musical story. Plus, there’s a great Jay Z drop in the middle of D.A.N.C.E.
Spotify Link

Pretty Lights – A Color Map of the Sun (Deluxe Edition)
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I find most of the previous Pretty Lights albums as average, however this album was off the charts! I love the band accompaniment and story telling within the Deluxe Version. Not to mention, his concert this year was one of the best concerts I’ve seen.
Spotify Link

London Grammar – If You Wait
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These guys are relatively new to the scene from England. I first heard them on the Annie Nightingale show earlier in the year; their guest mix blew me away and I couldn’t wait for their freshmen release. It’s a bit slower and a bit more lyrical than most of what I listened to this year, but still amazing. I just wish I purchased tickets in time to see them when they were in Chicago.
Spotify Link

Boards of Canada – Tomorrow’s Harvest
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Boards of Canada, what more can you say? One of the most anticipated albums of the year, in my book. Epic story, outstanding execution; I can listen to this album over and over again. Additionally, beyond the album, the music videos complement the music perfectly.
Spotify Link

Flume – Flume (Deluxe Edition)
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Another great find of mine from the BBC. It all started when I first heard “Holdin On,” his first single from the self-titled album. Somewhat atmospheric with a hint of EDM, this album is perfect for music during a house party or informal gathering. I just hope he comes to the States to tour soon.
Spotify Link

Man Without Country – RMX
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In all honesty, I don’t know much about these guys, but the album is a chill mixture of music and is ideal to start off your day.
Spotify Link

Kavinsky – OutRun
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I’m pretty sure most people know his music from the movie “Drive” starting Ryan Gosling. Beyond that, I really dig his album release this year, not because of Ryan Gosling, but because all of his music reminds me of the good old days of 1980’s music.
Spotify Link

Pet Shop Boys – Electric
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It was a surprise to me that they released an album this year, but once Eric told me about it, I was blown away. Surprisingly, PSB went far into dance music in this release. Epic beats make me want to just stand up and dance!
Spotify Link

Well, that’s my list. I welcome any feedback and other suggestions on albums I may have missed this year. I’ve provided some Spotify links to the albums so if you want to listen yourself, they’re just a click away.

Also, I’m pretty sure Kanye is going to be pissed with me.

Recap and Design Trends from NeoCon 2013

NeoCon_2013

Well, after months of waiting for this year’s NeoCon, the day finally came and I naturally geeked out with all the design I found within the walls of the Merch. Floors upon floors of designer furniture, materials, artwork and the masses of people from all over the world. NeoCon is kind of difficult to navigate not only because of the the sheer size of the Merchandise Mart and all the floors, but because of the people. However, that is only secondary to the amazing display of furniture and new designs.

NeoCon is truly a designer’s heaven. Regardless of your profession; graphic designer, industrial designer, buyer, showroom attendant, painter or photographer, there is something there for everyone. There are literally about 6 floors of exhibition space inside one of the world’s largest buildings. Some floors feature well-respected and established retailers such as Herman Miller, Knoll and KI. Other floors in the show feature some lesser-known retailers from all around the world including Europe, Japan, and South America. Beyond those retailers, you have B2B suppliers that focus on products such as lighting, flooring, veneer, handles, etc. All in all, there is something for everyone at this show and I’m so lucky to have gone this year (especially for free)!

Coming out of the show, I realize there are some trends moving from 2013 into 2014 in the industrial design world. There are definitely 5 major trends and one behavior trend I noticed.

Trends:
NeoCon Felt

    Felt: This one is huge! I saw this material everywhere in the show. Felt, brightly colored felt, was being used on everything from flooring to chairs to room dividers. Not sure if this is a response to the price of cotton in the world, but either way, manufacturers are putting it to great use in some unconventional areas.

NeoCon Molded Chair

    Molded Plastic: If your chair is not covered in felt or wool, it most likely will be made of molded plastic or molded wood veneer. It is so nice to see the come back of molded design, Saarinen and Eames style. If we can start designing furniture like that again, I will be a happy man.

High Back Furniture

    High-Back Furniture: I did see a lot of high-back chairs last year at the show, but this year it seems as though everyone has a high-back chair model. Most of the high-back chairs were angled at about a 110º angle. I’m thinking, and this is just my opinion, is that high-back chairs are meant to signal affluence and high-style. If that is the case, then I guess I’m out of style. Call me crazy, but I love lower, horizontal, and rectangular furniture.

Secluded Work Area

    Seclusion/Private Collaborative Work Areas: Again, this trend was big a few years ago at NeoCon and it’s not going away. Most of every retailer had some sort of seclusionary, collaborative workspace (some of them made of felt). It appears that this design is in response to companies who are looking for open-air working areas. Long gone are the days of the cube and the conference room.

Bright Color Furniture

    Bright Colors: I’m not sure if this is just for the show, to gain attention; but most of the retailers had their furniture in bright, almost neon-like colors. I’m sure the brighter the colors, the happier the person using them; but come on, neon-yellow is just way too bright for most people. Just give me the chair in black and I can use it in any environment.
    People Looking for Alcohol: Granted I did arrive mid-afternoon to the show, but it seemed as though people were on the prowl for alcohol; looking for the next open bar within a retailer environment. Yes, I’ve been to trade shows before, many different kinds; but I have never seen this level of excitement or anticipation for alcohol. I’m sure it was a long day for most people there, but come on people, this is Chicago, we have plenty of bars.

    Other Trends: If it’s not organic in design (chairs), it’s very angular – no middle ground. Also, the use of hardened-foam in chairs and benches. I have a feeling that we’ll be seeing a lot more of this in the coming years.

The “Value” of Super Bowl Advertisements

Even though Super Bowls can be a bit of a let down, advertisers and brands swarm to get spots for the Super Bowl. Case in point, all of the Super Bowl ad spots were sold out before Thanksgiving this year. This is mainly due to brands wanting to get in front of one of the largest audiences to view television programs. It is predicted this year there will be 100 million people watching the Super Bowl; and at a price tag of $3.5 million dollars for a 30 second spot, it may seem like a deal. However, I’m not sure that the brands truly recognize the value of the spots or the return they may, or may not get from them.

>> Read more at Experience Matters…

Son of Erik Mixtape Release: Bitmap

A digital mosaic of beats.

I have provided a link for you (at the bottom of this post) to download the mixtape. (If you would like it split into tracks, let me know, and I’ll provide.)

Download Bitmap Here

Or, you can listen to Bitmap here:

These mixes are not intended for sale or reproduction. Son of Erik does not and will not receive any proceeds from the production of these mixes. Please respect the copyright of the original artists that have been listed.

A Critique of Chrysler’s “Imported From Detroit” Branding

This year, Chrysler stunned the advertising and consumer world with their “Imported from Detroit” rebrand. This rebrand effort was launched during the Super Bowl with the famous commercial featuring Eminem and his music. I will not lie, I was stunned at the excellent delivery of emotion from the folks at Chrysler and I had great hopes that this commercial would be the precursor to a rebirth of branding and advertising not just in the auto industry, but in the ad industry as well. Sadly though, my hopes were a little too high. Chrysler partnering with Wieden Kennedy, created an amazing foundation for a brand rebirth, but failed and continues to fail in execution and evolution of that rebrand.

There not doubt that the promotion of Saad Chehab to CEO of Chrysler and Lancia brands was a result of the Wieden Kennedy’s work with Chrysler. Chehab delivered on a promise to Detroit, to give hope, inspiration and sense of fight back into the people who have endured so much. Chehab said that he wanted to “capture the story of a downtrodden city with a glorious history that still had so much to offer.” That’s true; he with W+K helped bring that story to light. However, what has happened, and I am sure most people in Detroit are keenly aware of, the delivery of that story and offering is quickly dwindling if not completely gone.

This is Motor City, and This is What We Do
Eminem’s epic moment in the brand’s feature commercial was, not doubt spectacular, especially with the line “this is motor city and this is what we do.” Moreover was the introduction ahead of Eminem’s appearance, was much more powerful. The quick cuts of the real Detroit; the cold, the strength, the people and the faith the city has. The commercial told a story of those who have fought long and hard. Those people who have worked, those people who have never given up hope. The commercial followed the rules of emotional branding to their finer details. “The hottest fires forge the toughest steel.” Hope and ambition, strength and character, America and its people were the messages being drilled into our hearts. We did not weep when watching this commercial, rather we watched with open eyes and mouths while not breathing a single breath. We knew, just like those in Detroit, that this commercial, this message, meant something. It touched us in a way we haven’t felt in a long while. And there it was, emotion being applied to the brand. It was as if Chrysler never left us and never will. It was here to stay and lift us up from the dark.

That was the point of it all; hope and inspiration. Chrysler created something that we all believed in and we attached ourselves. If you notice, the car was in the commercial for all of 15 seconds. It wasn’t about the car, never should have been. It was about the people making it and the people around it.

And that’s the last we saw of that messaging.

Introduction of New Cities
I don’t know if it is easier to shoot in New York and LA, but that’s where the latest Chrysler commercials filmed from. I agree, that a brand needs to evolve and needs to seek out new landscapes, however, New York and LA are not related to Detroit even in the slightest. This rebrand was about blue-collar, the American struggle. New York and LA do not provide that persona at all. Nor is “Imported from Detroit” about fashion or hip-hop. The introduction of fashion designer John Varvatos in New York and Dr. Dre in LA do not align to the emotion already set.

Yes, Varvatos is from Detroit, but fashion is not and Dr. Dre is from LA. These are complete disconnects from the brand or what the brand is supposed to be about; or from what we gathered the brand is about. I know that Dr. Dre’s Beats Audio are integrated into some vehicles, but what about having those commercials shot in Detroit or city similar? What I don’t get is the fashion angle. How does fashion or a fashion designer relate to this campaign at all?

Eminem came from and will never leave Detroit. He has blue-collar in his blood. In fact, word on the street is that Chrysler and W+K had to prove that the campaign was going to reflect and promote Detroit and that Chrysler will never leave it. Well, fast forward 5 months and Chrysler left Detroit to shoot in LA and New York.

In my opinion, if you want to maintain that level of emotion around a city and its people, especially those who are hard working, determined and full of character, don’t leave that city. Make Detroit the epicenter of the rebrand. Align Detroit to Chrysler; align the people to the image. If you have to, move to a city much like Detroit such as Cleveland, Milwaukee, Pittsburg or St. Louis. It is very apparent that Chrysler, along with W+K have lost sight of the emotion they had originally created.

The Branding Dispute
Pure Detroit began selling apparel and other items with the “Imported from Detroit” slogan on them. Chrysler quickly came down on them with a cease-and-desist order and began to sue them. Yes, large brands know how to keep hold on their brand and enjoy controlling it and maintaining the image. Where Chrysler made the mistake was this case specifically. Given the fact that the rebrand was about Detroit’s people and the American people, the rebrand should have been allowed to evolve and be owned by the people. I’m all for brand equity and promote it with my clients. However, this case is different. The people of Detroit evangelized the brand after one, one commercial! This is unreal. This is free advertising, this is free advocacy and free recognition. Chrysler as a brand doesn’t have to do anything to move the brand forward, yet, they came down hard on the “working man” or the Detroit they have come to realize was always there waiting to be understood.

In this case, allow the merchants to create your brand for you. Allow the consumers to respond with faith in your brand and become inspired by the work they do to create the cars that you are selling.

Branding and Art Direction
The rebrand’s art direction is the brass tacks of what I’m concerned about. Coming from an Art Director background, watching this campaign unfold makes me cringe. The inaugural commercial had “feeling” belonging only to itself. When W+K or the other agencies working with Chrysler started rolling out traditional media, follow up commercials and microsites, the image and the emotion quickly fell apart.

If a large brand like Chrysler wants to rollout a campaign like this, it is required to have a cohesive image and message across all channels and outlets. You see below that the commercials do not have the same art direction as the traditional pieces. The websites do not live up to the image in the commercial as the sites are all about product and not image and emotion.

What I do have are stills from videos from the auto shows at the booths after the commercial aired. They are emotional, endearing, historic, and they tell a story of where we have been and where we are going – all without products. I want to sit in a Chrysler after seeing these images.

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Here’s a solution, take visual cues from the commercials that made you great. Speak, through images and content about the story, about the emotion, about the city, and about life. Let the consumers make a connection with your story, then with your product.

What This Campaign Should Have Been About
In summary, this campaign should have been about hope, reality, inspiration, fight and pride. It should have been about the people and the feelings. Chrysler and W+K have failed at aligning meaning behind the rest of their approach to the brand that they started back in early 2011. Align back to Detroit, speak to the people that make that city great and this country great. Speak to sacrifice, hard work and determination. Speak to THEM and stop bringing us that which we cannot relate to. Do not leave Detroit, do not ignore the “blue-collar” worker and do not leave us like the brands before you.

Want to know what I’m talking about? Watch what Levi’s is doing.

Recap: #SocialEvents Twitter Chat – Move Beyond the Check-In

Last week, in an effort to increase awareness around Critical Mass’ SxSW submissions, we hosted five days of Twitter chats. Each Critical Mass entry had its own chat. It was a great experience interacting with some top minds, sharing ideas and taking a critical look at the digital and social landscape from different perspectives – all on Twitter.

Just to recap, my SxSW entry is about making events more social and more engaging for the participants, in real-time and long after the event is over. (Don’t forget to vote!)

From the Move Beyond the Check-In: Making Events Truly Social Twitter chat, there were some interesting themes that came up.

  • Privacy is still a major concern with location-based services. Especially when it comes to integrating LBS into existing social networks.
  • Check-in and consumer loyalty are not always synonymous.
  • Incentives are still top-of-mind with consumers and marketers as a method to engage consumers.
  • Layered incentives or achievements can motivate consumer retention.
  • Gamification is another method still being considered or employed for consumer retention.
  • Marketers sometimes find it difficult to move beyond the incentive and game when engaging audiences at events.
  • Engagement at events with the event itself or crowd, could be a viable next step after incentives; curating real-time relationships.

So, to grow this conversation even further, how can we as marketers, move beyond the incentive and using technology, engage the consumer at events with real-time value and long term experiences?

Thank you to everyone who participated in the Twitter chat with me and Critical Mass! You all were great, highly engaged and provided incredible insights into event-based marketing! Below (after the fold) is the Twitter chat, formatted for your reference.

Please don’t forget to vote (Friday, September 2nd) is the last day to vote!

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